Testimonials

Exceptional service. Beautiful office. Receptionist was kind and my audiologist was professional, knowledgeable and very interested in my needs as a client. Great communication from my web site request (contact us), texting promptly and very accommodating. Great experience!

David Buczkowski

Friendly, knowledgeable, but expensive compared to my aids of 5 years ago.

Sandy Hertstein

I had a very nice experience. I spoke with the owner, Becky K, for about ten minutes to start with. I have known her for many years so it was nice to chat and catch up. I met with Dr Daniel. She is a great listener, asked good questions and described the technologies behind the hearing aids to help me decide which hearing aid will work best for me. It was a joy to work with a real audiologist who was very knowledgeable. She also fixed my back up hearing aids for 1/3 what another hearing aid establishment quoted. I was totally satisfied with my visit. The front desk assistant was also very helpful. I have recommended Kaczmarski Hearing services to many others. I will continue to do so in the future.

Chris Jacques

For me it was a great location also the staff was friendly and the testing was quick and efficient.

J H

Friendly staff and great customer service.

Stacy Carignan

Went in to drop off a hearing aid, in need of repair, at the West River Dr. office in Belmont. Maggie took a thorough look at it, and then said that if I had a few minutes she could make the repair while I waited. After making the repair, she tested and cleaned both my other hearing aid and the one she had repaired. She then ensured that the fit was still good, and discussed the new Soundgear protection aides after I had mentioned that I would be shooting at a fundraiser later this week. She was most pleasant and knowledgeable.

Terry Borges

Great place, super friendly, awesome customer service!

Scott Johnson

Easy to make appointments. Angela repaired my aid in 10 mins. In and out in 20mins.

Thomas GAWENDA

I really liked the explanations of hearing aids, And, trying the sounds of 2 different aids to see the differences!! The service was Excellent!

D.M. Knipfer

Excellent m, friendly staff. Very knowledgeable.

Marlene Schalm

Friendly and professional. Providing current information and continued support.

Matt Schmieder

As a musician, I need to make sure my hearing remains as healthy as possible. I was in good hands with Dr. Finkler. She ran the tests, explained the results, and gave me her full attention as I asked further questions. The care I received made me feel like a person, rather than just a set of ears.

Greg Scheer

Was very impressed with this office, they took the time to explain everything and answered all our questions. Would definitely recommend!!!

Kristi Dochod

I had a great experience getting fitted for custom earplugs. It was a quick, easy procedure and the staff was very pleasant. This was not covered by my insurance but I feel the price was reasonable.

Stacey Devon

The staff at the Raybrook center is so knowledgeable and caring about their cliental. They always find a way to help me with my hearing problems. I’m so pleased that Brittany at Kaczmarski is so knowledgeable about hearing aids and computers.

Nadine Bawkey

Great people. Great service!

Carol Heerema

Very knowledgeable and helpful people.

Will Katerberg

Their staff is always so helpful and their services prompt and professional!

Paul Korte

Wonderful office with very patient and professional staff.

Stacey Tober

As always, Kaczmarski Hearing audiologists do an exceptional job

Karen Blodger

Very nice place, very professional, did a through exam and was very truthful.

Amy Dalziel

Top notch service and most professional staff

Chuck Bennett

Very fast, efficient, friendly & knowledgeable!

Mary Carey

My hearing appointment when well. I appreciate the attention given to to keep my hearing aids in great condition!

Julie Deppe

I am very pleased with the customer service I have received from Kaczmarski Hearing Service.

Mary Mc Neil

Had a second exam for diminished hearing concerns. I was pleased with concerns and positive interaction with staff and Dr Brittany. Very pleased. five Stars!

G FARR

Great experience. Very professional and thorough exam.

Rob Dame

Very satisfied, explained my options to my satisfaction.

Thomas Mentalewicz

I always have had the best care at Kaczmarski hearing and today was no exception… Thank you Brittany for your wonderful expertise. You made it so I can hear clearer and get on with my life. You are appreciated. Sincerely, Barb Taber

Barb Taber

Very friendly staff, got my issue fixed perfectly and went above and beyond in showing care. Very appreciated and I will recommend to anyone!

T H

I had a great experience at Kaczmarski hearing services for my new patient exam and custom protective earplug fitting. Dr. Finkler was knowledgeable, friendly, and thorough, taking the time to explain everything clearly. I also appreciated the small, personalized office setting – much better than a big corporate clinic. Highly recommend for anyone looking for professional and attentive hearing care!

Lauryne Vanderhoof

I would like to express my sincere thanks to Dr. B. Finkler & her wonderful staff for an exceptional care & service. I would definitely recommend their excellent services to my family & friends. Fauzia Assifi

Fauzia S Assifi

Quick to make an appointment. Paper work done with ease. The doctor was amazing at explaining everything. When one may have a hearing issue, or is nervous about hearing loss, these actions put everone at ease

Lori Fry

Love the friendliness of the staff and doctor. Allison and Brittany are great!!

Sheryl Yakel

Great service. Anytime I have issues I can walk right in and usually get it taken care of on the spot.

Shawn Gahan

Great people! Took my Signia hearing aids to them snd found out it was just the filter being slight obstructed. They showed me where and how to replace it properly. I did not get the hearing aids here but I will next time. Thank you! Larry

Lawrence Ricchio

Outstanding , caring service and staff. They made adjustments to my hearing aids that greatly improved my hearing.

Michael Clark

I had a very good experience today with Brittany your new cochlear Audiologist. She made some adjustment and clean my unit added new parts and gave me some useful information. I am a long time patient and first heard about Cochlear implants thru Kaczmarski hearing services. I am so glad that you added a cochlear Audiologist to your team!

Al Smith

Great place, Dr and staff makes you feel at home, took extra time with me to make sure I got everything done that I needed.

Frank Collins

Great customers service and excellent experience.

Steven Wallace

Great compassionate, professional care! The listened to my concerns, answered all my questions and provided solid recommendations and follow up care.

lisa

Clean office, time efficient, wonderful staff

W Beaver

I accompanied my adult daughter to her appointment and was so impressed with the care and knowledge shared with her. Having lost her hearing at a young age we were both relying on very outdated information that our university hospital never thought to update. Becky, Dr Angela and the staff went out of their way to during our visit. Highly recommend!

cindi hartmann

Very professional office yet also very personable and geared toward answering all of my questions about new hearing aids. Dr Finkler was exceptional and thorough in making sure I was finding the right hearing aid for me personally. 10/2025 update: Continued amazing support and service with followup cleanings and advice on hearing aid maintenance. If you need hearing aids, you need Kaczmarski on your team!

Steven Schend

Warmly received. Professionally excellent. Easy access.

Rodger Rice

Very knowledgeable and nice. I was well cared for. Friendly staff. Clean facility.

Jacoba Briggs-Limbers

I have been buying my hearing aids and having them serviced by Kazmerski Hearing for years. This week I went in telling them I thought I needed new hearing aids. Instead of trying to sell me new ones, the audiologist did some work on them and told me to come back in a few weeks to see if that solved the problem. That was another example of them trying to do what’s best for the customer.

Art Hasse

I had a very positive experience. They took me through my hearing exam, helped me explore options for hearing aids and helped me find financing. They were very friendly and professional.

Brian Borst

Excellent service and friendly staff.

M Sue Jobe

They have always been fantastic. They have done a great job helping us whenever we have a problem with our hearing aids.

Anna Mesler

Great service on short notice. Very friendly staff.

Keith Scott

As usual very helpful 👍👍

Merle Barnaby

Great people great service. But I left without hearing aids because they are monstrously expensive even with good insurance. I’ll remain very hard of hearing keep saying What ? to everyone .

Michael Wright

I never have to wait, every one is friendly,and Angela has always answered all my questions. I’ve been very satisfied with my hearing aids, when I had a problem they took care of it right away. Very pleased with the service.

Bonnie Brenner

Brittany and Gina are very professional, and took the time to deal with all my questions. I have referred several people to Kaczmarski, and will do so again.

Dale Baxter

I was treated politely and very professionally. I liked the entire process including the testing.

Kayne Ferrier

Always friendly and knowledgeable and treat you as a friend.

Charlie Jeltema

Your office on Raybrook Street was so nearby that it made our visit very easy. Having your office on the lobby floor was comfortable as well. We were greeted pleasantly and the damage to the wire in my left earphone was repaired quickly. All and all, it was a fine first visit, and we look forward to more.

Ted Loker

Had a problem with my right hearing aid which they were able to fix on the spot. In and out in 15 minutes.

Orlando Stephenson

Great experience. Knowledgeable and thorough .

Jason Flint

I have been completely satisfied with the services received. The people are all friendly and extremely attentive to my needs and myriad of questions. I am adjusting to my hearing aids and am very happy with my choice. I would definitely recommend Kaczmarski.

Nick Christensen

Today Brittney ran a hearing test, cleaned the aids, and most importantly answered my questions and concerns. Once again, glad for the excellent service!

Loretta Armock

I had an amazing experience with Kaczmarski hearing. From the minute you walk in the door you feel welcome. If you need hearing aids and want friendly, professional service this is the place to go.

Joni Hiler

Excellent appointment. Long history here. Have always had good care.

Linda Larue

The employees are very friendly and helpful

Keith Swanson

I love this place! I have an undergraduate degree in Audiology and Speech Science, a Masters in Speech Pathology and over 30 years of experience in the field. I understand the importance of hearing to a fulfilling life! I want to live my life to the fullest for as long as I can, and Dr. Brittany Finkler is helping me do just that. She is knowledgable and able to clearly answer my many questions. Her warmth, compassion and patience makes every visit a pleasure. I have no doubt that my ears are in are under the best care in Grand Rapids!

jeff/loretta kane miller

Very educational. Time was taken for explanations and I learned a great deal. Very pleased with my appt.

Lolayne Koukios

They are always very helpful and cordial and professional. I appreciate their expertise and professionalism.P

Paul Korte

My doctor was able to identify a problem that may clear up, at least partially, my hearing loss. She put off testing me until we can address that. That shows me that fairly treating a client comes first! 4/15/25: If I could continue my review I would continue giving 5 Star treatment review!

Kathleen Miller

The receptionist and technician were very friendly and helpful. I also enjoyed meeting the new audiologist when she adjusted the volume on my hearing aids. Everyone was very professional and pleasant during my appointment.

Pete Siler

Very helpful team with lots of resources thanks to multiple locations in and around Grand Rapids. Allison at the Raybrook location is a gem!

Eron Cayedito

I have been a patient for about 6 years, they are always willing to help me when the hearing aids need fixing or adjusting. Staff is awesome! I am extremely happy with Kaczmarski Hearing Services and do recommend them to others! Scott

Scott Den Hartigh

I have been so impressed from the beginning. They gave me options and they wanted me to choose what was best for me vs pushing a certain product. Dr Terry is great for free follow ups to keep all working well for me. I’m so grateful to feel well cared for.

K Navis

Wonderful place with great people

Jody Wallace

Very friendly, great service!

Ken Ganzevoort

Excellent and honest business. Doctor Finkler is very detail and accurate with your needs. Prices are very competitive and offer the best option in the market of hearing aids.

Alfredo Diaz

I am always pleased with the warm welcome I receive at Kaczmarski Hearing upon arrival by a friendly and efficient receptionist. The service I receive from Terry is outstanding! She clearly puts the clients needs first! I never feel rushed or pressured in any way. I also love the location!

Carol Doezema

Very caring staff. Prompt service nice place to go.

Richard Cole

I did the research and chose Kaczmarski Hearing Services based on their qualified staff, good reviews, and mission statement. This is my first experience with hearing aids, so I had a lot of questions! Terri, the audiologist I worked with, spent an ample amount of time with me and helped me choose hearing aids that were right for my hearing loss and my budget. Everyone in the Raybrook office is warm and welcoming and I would recommend their services to anyone. I’m very happy I chose to address my hearing challenges here.

Amy Adams

We had a hearing exam today for my husband and the service was exceptional and thorough. Dr. Terry Alsum explained everything to us in detail and we finally understand the hearing loss and tinnitus that my husband is dealing with. The hearing service was top notch and we are so thankful to have the best specialists in the field supporting us through hearing loss and tinnitus. Wonderful office staff as well 🙂

Triple F Ranch

I’m very happy with their ser ice but especially the people who are very polite and helpful!

Dave Curtiss

Professional and treated me well.

Daniel Andrella

Staff is great!

sherrie moneybrake

I got new hearing aids which have been fantastic. All went smoothly and professionally.

William Scalf

I knew my husband needed hearing aids and when he finally decided to get them with your encouragement, I was thrilled. With your support he took to them immediately and our lives have changed 100%. Thank you! Jeanine

Robert Dailey

Very friendly, helpful and knowledgeable staff!

Rick Laufer

Took my mother here when she had trouble with her hearing aids. Staff was so kind and attentive to her needs. Would recommend them to anyone in need of hearing assistance. Thank you all!

Lynette Bush

Great, knowledgeable staff!

William Dukarski

I am very pleased with my first hearing aids, Widex Beyond, from Kaczmarski Hearing Services. From the initial hearing test to fitting and follow-up visit everything was very professional and my satisfaction the primary concern. I have moderate/sever high frequency hearing loss and tinnitus. The hearing aids have improved my quality of life and significantly reduced my tinnitus. I can truly say “why did I wait this long?” I would highly recommend Kaczmarski Hearing Services to anyone with hearing loss wanting to improve their quality of life, don’t wait any longer!

Craig Postma

This is clearly a professional, state of the art, well run practice. I was greeted by name upon arrival and Dr Kaczmarski was in the office today and took a few minutes to say hello. Dr Barton asked many qualifying questions, asking for my self-appraisal of my hearing issues. She conducted a variety of tests, including two of the issues I specificly brought up. Dr Barton shared my results with me and provided a clear description of how hearing aids could help with my deficiencies. I now have excellent information to make a confident decision moving forward!

Rick Hansen

Very nice very helpful I could understand especially for a man that has gone in special ed in school always needed help understanding things, but this was perfectly clear and understandable.

Jake B

Dr. Barton was very knowledgeable, professional and caring. For anyone needing hearing aids i very highly recommend Dr. Barton. Kaczmarski Hearing Services is a first class business with sincere dedication to all patients.

Chris Kelley

Very friendly and welcoming.

Deborah Davis

Great people, very pleased with their service.

DaddyO

A pleasure to work with. Very knowledgeable. Great experience.

Chad Hargrave

Friendly, caring, very knowledgeable. Takes time to answer any questions. Makes sure everything is working correctly and comfortable

Karen Moore

Dr. Barton was very thorough. She answered all of my questions.

Sue Kingsley

They are very professional and very understanding highly recommended

Patricia Weddon

I recently purchased a pair of SoundGear Ear Plugs from Angela Barton and they have been absolutely fantastic!!! I have worn them several times for mowing the yard and doing other projects (chainsaw) around the house and I absolutely love them! They are VERY comfortable and you hardly even notice them being worn. The entire process from making to receiving was very smooth and simple! Should have gotten these made years ago. I like them so much I am very strongly suggesting a pair of the Bluetooth ones. Highly recommend Kaczmarski Hearing Services and the SoundGear Ear Plugs!! A+++!

Eric Yonkers